Case Studies

FinTech: Real-time Document Validation and Classification System

We transformed customer onboarding by automating document validation, reducing processing time from 48 hours to 5 seconds.

Challenge

  • Customer onboarding took between 2-4 days
  • Manual document handling created significant backlogs
  • High operational costs from manual processing

Solution

  • Implemented real-time document validation & classification system
  • Automated document processing pipeline
  • State-of-the-art digitalization integration

Key Achievements

  • 95%+ accuracy in document classification
  • Processing time reduced to < 5 seconds
  • 24/7 automated operation
  • Seamless integration with online submission system

Business Impact

  • Streamlined customer sign-on process
  • Accelerated onboarding workflow
  • Increased successful customer conversions
  • Significantly reduced operational costs

Lending: Intelligent Loan Processing System

We revolutionized lending operations through an integrated approach combining document digitalization and intelligent queuing systems.

Challenge

  • Loan agents struggling with application backlog
  • Manual processes contributing to 5% of total cost base
  • Inefficient loan application prioritization

Solution

  • Implemented automated document digitalization system
  • Developed intelligent queuing system for application prioritization
  • Built customer scoring model using transaction and audio data

Key Achievements

  • 88% accuracy in predicting non-converting loans
  • Reduced operational costs from 5% to < 2% of total cost base
  • 95%+ accuracy in document processing
  • 24/7 automated operation

Business Impact

  • Eliminated manual document handling
  • Streamlined internal operations
  • Increased debt recovery success rates
  • Enhanced customer service efficiency
  • Enabled targeted and effective customer engagement

Data Management: ESG & Customer Data Enhancement System

We developed comprehensive data management solutions focusing on ESG reporting and customer data enrichment.

Challenge

  • Fragmented, unstructured customer data
  • Time-consuming ESG data collection process
  • Inconsistent data standardization

Solution

  • Automated data supply chain pipelines
  • Implemented data extraction & standardization system
  • Enhanced data collection from multiple sources including:
    • Public domain
    • eCommerce platforms
    • Social media
    • Forums
    • Search engines

Key Achievements

  • 60% reduction in data collection time
  • 95%+ accuracy in data standardization
  • Processing time of ~10 seconds
  • 20% growth in customer base

Business Impact

  • Enhanced data reliability
  • Ensured cross-source consistency
  • Enabled timely regulatory reporting
  • Improved sustainability performance measurement
  • Built foundation for personalized product recommendations